FAQS

FAQs

If we have services in place and are not looking to switch carriers, can you still help us?

Yes, we can.  We will help reduce your current telecom expenses, improve network efficiency and recover any overcharges, even while staying with the same carrier.


How do you charge?

Cost Reduction – Contingency Fee

If there are no savings, there is no fee.  Once we have completed auditing, we share in the first 12 months of savings we create for you.

Service Procurement – No Fee

Telecom Management – Retainer Fee

Clients pay us a monthly retainer fee depending on the customized solutions we provide them.


How much can I expect to save?

In the Cost Reduction process savings can range from 10% up to an astounding 60% of your annual cellular and telecom expense.

We save you money through Service Procurement and Telecom Management by evaluating options to get you the best services at the lowest prices and then maintain those prices on an ongoing basis. 


How much can I expect to save if I keep my current carriers?

We have saved companies $1,200 to over $1,000,000 without switching their carriers.


What exactly do you audit in Cost Reduction?

We audit all local, long distance, data and cellular services.  Take a look at our Cost Reduction service for more information about the thorough inventory we compile.


Will Cost Reduction take a lot of our time and resources?

Our requests are limited.  We ask only for your most recent invoices & contracts, that you sign a Letter of Agency authorizing us to gather information from your carriers, and occasional contact with your accounting & IT departments if we have any questions.


We have billing errors.  Can you recover charges for us?

Yes, we can get credits & refunds for billing errors.  We are very familiar with your carrier’s procedures for filing requests and we are experts in getting results in the recovery.  We have a long track record of recovering overcharges and reducing shortfall for our customers.


After your recommendation, do we have to do the implementation ourselves?

No.  We do all the work required to realize the savings.  Unlike a typical auditing service, we don’t give advice and walk away.  We implement the changes we propose in order to generate the savings. Then, we prove it by clearly comparing costs before and after the audit.


Who manages our bills and works with the service providers to dispute our bills?

During the Cost Reduction audit we handle all of it.  Afterward, you can choose to retain us as your advocate through our Telecom Management service.


What if you perform a Cost Reduction audit and find that you can’t save us any money?

This is a rare occurrence, but in that case you would not be billed for our services.  And you will have the confidence that an independent third party verified that you are running your cellular and telecom services efficiently.


When will I start seeing the savings from Cost Reduction?

It takes about 30 days to implement any changes and those savings appear in the following billing cycle.


How long does it take to get a proposal?

Usually between 2 and 4 weeks. If your business has multiple locations or a more complex network structure, we will need additional time to thoroughly evaluate your savings.


How do you help us if we don’t know what we have?

Part of our Cost Reduction process is taking a thorough inventory of your services.  We have years of experience and know where to “explore” and when to ask questions.  The premise of our audit is based on the fact that we know exactly what services you have.

To accomplish this we gather Customer Service Records from the carriers that show what they are providing to you.  We also work with your phone vendor technician to verify on-site information.


Who are your clients?

We work with companies large and small.  Our clients vary from small businesses to Fortune 500 companies.  Take a look at Testimonials and Case Studies to see some of the companies we’ve helped.


If I need more details, who do I talk to?

Please call us at 425.865.9811 or e-mail us at info@netstarinc.com.


Where can I send feedback about your services or staff?

Please e-mail us at info@netstarinc.com.